availability request

Sottotitolo Sezione

Descrizione Sezione

Complete the following form to request the availability of choice. You will be contacted shortly to confirm.

PERSONAL DETAILS

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PERIOD REQUIRED

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Type of apartment

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1 room apartment with mezzanine* Required field

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Specials Offerseng

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Contractual conditions

1. INTRODUCTION
The following conditions of the contract are between you and Residence Oasi del Viandante.

2. CONTRACT
The contract is regulated by the law N. 111 of March 17, 1977, by the European Community law 90/314, by international conventions and in particular by the Convention of Brussels of April 23, 1970 which was made active with the law of December 27, 1977 n. 1084, by the Convention of Warsaw of October 12, 1929 in regard to international air transportation made active with the law of May 19, 1932 n. 41, concerning tourist packages and in regard to the Civil Code and other laws in regard to internal Law.

3. RESERVATION, CONFIRMATION AND PAYMENT CONDITIONS
You can make your reservation by telephone or directly online. You will receive at home a written confirmation. Within 48 hours you will have to make the money order of a deposit 30% of the total of your stay and the difference must be paid 30 days before the date of your arrival. The contract will be considered definite with the payment of the 30% deposit. If there should be any differences between the data on our bank script and the information received through the internet, with this first payment we will automatically confirm the data in regard to our bank script. If the payment is not made, then within 5 days we will cancel the booking.
In the case of a last minute booking, meaning 30 days before the date of your arrival, it is necessary to make the whole payment immediately, and this is the only way the contract will be considered confirmed. Once we receive the payment we will send you the documents for your trip.

4. SERVICES AND PRICES
Prices are weekly and you can see them in the corresponding columns. In high season bookings are for seven days minimum and from Saturday to Saturday, while in middle and low season it is possible to make shorter staying. Eventual staying which contain 2 different seasons will be calculated by considering the exact number of days of every season. Prices include all electrical consumption and heating, final cleaning of the apartment, bed linens, towels and table cloth. If there happens to be supplementary extra expenses such as weekly cleaning, changing of linens etc. they shall be paid at the reception. The information in internet regarding possible facilities in the area (such as means of transportation, shops, restaurants etc.) are referred to us by third parties and so it is possible that we are not informed of such eventual changes. It is also possible that there could be problems with the correct service such as gas, water and electricity supply. In these cases and in case of adverse weather conditions, Residence Oasi del Viandante is not responsible.

5. CHANGES IN PRICE AND SERVICES
We have taken great care to ensure the details of our residence apartments and of the prices. If we should discover any changes or error you will be informed without delay and normally at the time of your booking and confirmation. If we discover any changes after you have confirmed the booking, we will of course advise you immediately. If the changes are in regard to essential points of the contract you have the possibility of cancelling the contract, with nothing at your expense, within 5 days. This way, you will receive a refund of the whole amount paid but no further compensation.

6. ARRIVAL AND DEPARTURE, CURTAILING OR EXTANDING YOUR STAY
You should arrive between 16:00 and 20:00 hours on the beginning day of your vacation and leave the apartment before 10:00 hours on the day of departure. If you are not able to arrive at these hours, please get in contact with our office. If you are unable to take occupation on the day and time reserved due to your trip, to strikes or for personal reasons etc, no refund can be made. Similarly if you have to cut short your holiday no refund can be made for the days unused. To extend your stay you must contact our office in time.

7. CANCELLATION BY YOU
If you have to cancel your holiday the following cancellation charges will be payable. For cancellations of the booking 60 days before the arrival date = 10 % of the holiday cost will be charged. For cancellations received from 60 to 30 days before arrival date = 20% of the rental. Cancellations received between 29 days to 20 days before arrival date = 30% of the holiday cost. Cancellations received 19 days to 14 days before arrival date = 50% of rental. Cancellations received between 13 and 9 days before the day of your arrival = 80 %. Cancellations received between the eighth and one day before arrival, arrival date or after the arrival date = 100%.

8. CHANGES OR CANCELLATION BY RESIDENCE OASI DEL VIANDANTE
Residence Oasi del Viandante can substitute the apartment which you have booked with another one of the same value in case of an unexpected incident. In case of a reason outside our control amounting to causes of act of God (war, natural disaster, fire of booked home, selling of home by the owner etc) Residence Oasi del Viandante can cancel the contract by giving you a refund.

9. YOUR LIABILITY
At your arrival the receptionist will ask you to pay a breakage deposit of at least € 200,00 (or the corresponding amount in your foreign currency) which can be paid in cash or sometimes even by credit card. Keys will not be delivered until the deposit has been paid. Occupation of the property is strictly limited to the number of people indicated on the contract. The Reception has the right to refuse entry to extra people or charge a supplement. You shall occupy the apartment by respecting all rules of the good environs. When you leave the apartment you must leave silverware and kitchen utensils clean because this is not included in the final cleaning. At your departure, the whole breaking deposit will be refunded under the condition that the apartment has not been damaged.

10. COMPLAINTS AND ENQUIRIES FOR REFUNDS
If at your arrival or during your stay you should find a difference with what you have booked you should address directly to the Reception Manager, who will be able to estimate whether a refund is likely and the consequent amount.

11. OUR LIABILITY
If the apartment presents characteristics substantially different from what it is written on the contract and therefore you are not able to spend a satisfactory stay because of this, Residence Oasi del Viandante will give you an alternative of the same value. In the case this is not possible because there is no availability or if you refuse for valid reasons the alternative offered, Residence Oasi del Viandante will refund the whole sum of your stay. Residence Oasi del Viandante is not responsible in the following cases:
a) Negligence or services which do not work because of third parties;
b) In case of causes of act of God or of an event which neither Residence Oasi del Viandante nor its representatives can foresee despite their solicitude;
c) Theft in houses;
d) Injuries or accidents happened in the common parts of the Residence deriving from the not respecting residential rules;

12. COMPETANT COURT
For every argument or disagreement depending on this contract, the Court of Lecco only is competent. These conditions and the corresponding price list is valid from 31.12.2005 to 31.12.2006 and replace any previous publication.

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